There are times that the software you just received does not work properly.
You may try the following steps to have the issue/s resolved:
1. Clear the cache and cookies of the browser you're using.
2. Change browser - it's best to use Google Chrome in using cloud-based software.
3. Change device - make sure that you're using a desktop/laptop computer since most of the time, software don't work in mobile devices if they're not yet optimized to be used in there. If in any case these steps did not work, please let us know immediately.
Contact us at email@example.com. Provide us with as much information you can provide regarding the issue/s you encountered so that we can resolve them right away.
Also, please include a copy of the receipt you received for reference and screenshots and/or video capture of the steps you were doing when you encountered the issues. These will surely help us resolve your issues right away.